情绪智力在新生儿重症监护室护士组织支持感与非技术技能间的中介效应 [中文引用][英文引用]

目的  探讨情绪智力在新生儿重症监护室（neonatal intensive care unit，NICU）护士组织支持感与非技术技能间的中介效应。方法  采用便利抽样方法，于 2025 年 1 月— 3 月选取山东省 10 家三级甲等医院 305 名 NICU 护士作为研究对象。采用一般资料调查表、组织支持感量表、情绪智力量表、护理软技能测量量表进行调查。采用 Pearson 相关分析 NICU 护士组织支持感、情绪智力和非技术技能的相关性；采用 AMOS23.0 软件构建结构方程模型，并用 Bootstrap 法检验中介效应。结果  282名护士完成研究。NICU 护士情绪智力得分（51.57±9.47）分，组织支持感得分（40.46±8.46）分，非技术技能得分（145.13±25.69）分；情绪智力与组织支持感呈正相关（r=0.431，P<0.01），与非技术技能呈正相关（r=0.606，P<0.01）；组织支持感与非技术技能呈正相关（r=0.530，P<0.01）；情绪智力在 NICU 护士组织支持感与非技术技能间存在部分中介效应，效应值为 0.260，占总效应的30.77%。结论  情绪智力是 NICU 护士组织支持感和非技术技能的中介变量。护理管理者可采取有效措施提升 NICU 护士组织支持水平，培养其情绪智力，进而促进非技术技能水平的提高。

Objective To examine whether emotional intelligence could mediate the relationship between perceived organisational support and non-technical skills among the nurses in neonatal intensive care unit（NICU）. Methods Convenience sampling was employed to recruit 305 NICU nurses from 10 Tier-IIIA hospitals in Shandong between January and March 2025. Data were collected through a demographic questionnaire，the perceived organisational support scale，the emotional intelligence scale and the nursing soft skills evaluation scale. Pearson correlations were used to explore the correlations among perceived organisational support， emotional intelligence and non-technical skills of NICU nurses. A structural equation model was developed with AMOS 23.0 to test the mediating effect. Results Of 305 distributed questionnaires，282 were valid（response rate 92.5 %）. Mean scores of perceived organisational support，emotional intelligence and nursing non-technical skills were 40.46±8.46，51.57±9.47 and 145.13±25.69， respectively. Perceived organisational support was positively correlated with emotional intelligence（r=0.431，P<0.01）as well as nontechnical skills（r=0.530，P<0.01），and emotional intelligence was positively correlated with non-technical skills（r=0.606，P<0.01）. Emotional intelligence partially mediated the relationship between perceived organisational support and non-technical skills，with an effect value of 0.260，accounting for 30.77% of the total effect. Conclusion NICU nurses demonstrate moderate levels of non-technical skills. Emotional intelligence mediates the relationship between perceived organisational support and non-technical skills. Interventions that simultaneously strengthen organisational support and cultivate emotional intelligence are likely to enhance non-technical performance of NICU nurses.